Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • San Francisco, CA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Member Services Coordinator

CoStar Group • San Francisco, CA

Posted 4 days ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service

Job Description

Member Services Coordinator


Job Description


Reporting to the Member Services Operations Manager, the Member Services Coordinator is responsible for processing all cancellation, credit, membership change requests and post-cancellation inquiries in a timely manner.  


Duties and Responsibilities: 
•    Manage inbound customer cancellation, credit and other membership change requests.
•    Run daily reports and process all account change requests daily.
•    Ensure client inquiries received post-cancellation are responded to and resolved.  Respond to escalated issues within the required timeframe, with all communication recorded/tracked/shared across teams.
•    Assist with account audits, research and tracking.
•    Research and communicate account history/billing details to clients and internal staff.
•    Assist with processing sales orders including policy verification, order entry and tracking.
•    Assist with pricing inquiries and proposals.
•    Monitor email and voicemail boxes and respond in a timely manner.
•    Miscellaneous projects to support marketing and selling efforts.


Requirements:

  • College degree, with 1-2 years office experience.
  • Proficient in Word, Excel, Outlook; Salesforce.com experience a plus.
  • Excellent written and verbal communication (phone) skills required.
  • Experience handling customer service calls a plus.
  • Ability to work independently and as part of a team in a dynamic environment.
  • Highly organized, conscientious, detail- and service-oriented.
  • Ability to multi-task and dynamically prioritize duties during periods of high activity.
  • Out of the box thinker with a can-do attitude who takes initiative to help team achieve and exceed goals.
  • Flexibility, willingness to learn/adjust/adapt to changing priorities, requirements and conditions.

*LI-AM2


CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Job ID: R12277
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.