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  • Miami, FL
  • Staffing Now

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Customer Service Representative

Staffing Now • Miami, FL

Posted 6 days ago

Job Snapshot

Full-Time
Accounting - Finance, Healthcare - Health Services, Sales - Marketing
Admin - Clerical, Customer Service, Management
75+

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Job Description

Customer Service Representative - Call Center - Admin Clerical Job Description Staffing Now is seeking Customer Service Representatives for an excellent opportunity with one of our clients. We specializes in matching administrative professionals with the right temporary or full-time job opportunities and are one of the fastest growing administrative staffing agencies in the U.S. The Customer Service Representative serves as a direct connection for a variety of customer inquiries including services and products along with acquisition and contracts. This customer service position requires outstanding communication skills as well as strong administrative clerical skills.

Job Responsibilities As a Customer Service Rep you will handle a variety of customer inquiries ranging from simple to complex. You may also provide analysis of data, quality improvement activities, oversight of Frequently Asked Questions, and procedural documents. Specific Customer Service Rep duties: * Providing direct customer support, through phone and email inquiries * Providing reports regarding customer inquiries * Responding to all Customer Inquiries * Submitting all requests for website updates * Resolving product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction and adjustment; following up to ensure resolution * Preparing product or service reports by collecting and analyzing customer information Job Requirements For this Customer Service position we are seeking multiple Business-Minded, self- motivated and polished individuals who are comfortable and poised in a variety of business settings. Specific Customer Service Rep requirements: * Excellent oral and written communication skills * Microsoft Office experience (Specifically Word, Excel, and PowerPoint) * Data Management and Database Management capabilities * Customer service experience * Good interpersonal skills * Analytical / critical thinking skills * Flexibility and adaptability * Ability to resolve conflict * Experience trouble-shooting and prioritizing multiple tasks

Job ID: 331354
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