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Help Desk Analyst

Robert Half Technology • Miami, FL

Posted 10 days ago

Job Snapshot

Computer Hardware, Computer Software
Engineering, Information Technology, Design


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Job Description

Ref ID: 01020-9500695468

Classification: Help Desk/Tech Support II

Compensation: DOE

We are currently seeking for strong minded individuals who have strong analytical skills and thrive in a dynamic environment as help desk analysts. As a help desk analyst you will answer to service request and do troubleshooting over the telephone only. We need someone who has a strong experience with Windows 7, Office 2010 especially Outlook, experience working in an active directory environment, basic network troubleshooting, and familiar with configuring Internet Explorer features. Day to Day activities include: •Create/remove logon credentials from various in-house databases including but not limited to Microsoft Active Directory. •Monitor email/voicemail messages from customers for assistance by opening trouble tickets for each request. •Answer incoming customer calls and provide assistance by phone in a friendly and detail oriented manner. •Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives. •Other related duties.

Job Requirements

•2+ years of knowledge and work experience •2+ years' experience with Windows OS (XP, 7), Microsoft 7, 10. •Associates or Bachelors in a related field. •CompTIA A+ or Network+, desired. •Working knowledge of basic hardware, including laptops, desktops and printers. •Ability to articulate and troubleshoot issues over the phone and in person. •Active Listener and Critical Thinker. •Solid time management skills.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 01020-9500695468
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