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Customer Service Representative

Oxford Solutions, Inc. • Westborough, MA

Posted 22 days ago

Job Snapshot

Full-Time
$16.00 /Hour
Accounting - Finance, Other Great Industries, Telecommunications
Admin - Clerical, Customer Service, Entry Level
70

Applicants

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Job Description

Overview of Role

  • Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
  • Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
  • Responds to customer inquiries.
  • Investigates and corrects errors in customer accounts and statements.
  • Responds to customer verbal and/or written inquiries.
  • Records details about customer inquiries.
  • Helps resolve complicated customer complaints.
  • Coordinates and expedites customer inquiries to other departments for resolution.

$16.00 per hour. 

Job Requirements

Qualifications and Experience

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Familiarity with MS Office (Word, Excel, etc.) required. 

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customer service and support and call center and admin and administrative and customer support and customer relations and customer service and call center and admin and support and administrative and entry level 
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Job ID: 14542
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