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Desktop Support Technician

Finezi • San Francisco, CA

Posted 4 days ago

Job Snapshot

Contractor
Energy - Utilities - Gas - Electric
Information Technology
6

Applicants

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Job Description

Title : Computer Client Field Analyst

Location: San Francisco, CA 

Duration: 12 Month Contract 


Qualifications:

BS in Computer Science, Computer Information Systems, or Business with Management Information Systems or Computer Information Systems or equivalent work experience

Minimum 3 years’ experience in service/help center or field support

Strong understanding of the business processes surrounding an ITIL Service Management delivery model

Excellent customer interface skills Testing and troubleshooting skills

 

Responsibilities: 


Provide desk side support (hardware/software support & training); local & networked printer and MFP devices and other PC peripheral devices (e.g. Blackberries, Air cards etc).

This includes limited support for any software titles on the company's standard image.

Perform data recovery on failed hard drives as directed Work with other service providers to coordinate resolution of Incidents and Service Requests, including acting as the local point of contact for any vendor representatives coming on site to perform IT-related tasks

Requires the balance of technical expertise, task management and teamwork, while serving our customers

Diagnoses and troubleshoots problems with PCs/laptops, software, communications devices, servers and network connections as required Ensures processes and procedures for installation and troubleshooting, are appropriately documented (e.g., SMC knowledge base), by submitting feedback to individuals responsible for updates

Ensures accurate and timely documentation of work (e.g., service tags, time reports, etc.), by daily updating of Service Requests in SMC database

Provides after-hours, on-call support for urgent issues on applications used by clients, call centers Distribution, Substation Operators, and/or Operation Emergency Center Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)

Demonstrates full understanding of desk side support, troubleshooting and resolution concepts Completes assignments of moderate scope and complexity Selects methods, approaches and tactics to resolve problems and obtain solutions May participate on project teams

Assignments are generally low to moderate risk Receives little instruction on day-to-day work and general guidance on new assignments 



Job Requirements

Please send the updated resume in word format with contact details ASAP to [Click Here to Email Your Resumé].

Job ID: MA-CA-DS
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