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Company Contact Info

  • Bensalem, PA 19020
  • Jennifer Kirkpatrick
  • Phone: 215-741-4424
  • Phone:: 215-741-4421

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Bilingual Customer Service Representative

TRC Staffing Services • Bensalem, PA

Posted 20 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 2 year(s)
Degree - High School
$14.00 - $16.00 /Hour
Packaging, Food, Restaurant
Customer Service, Sales, Admin - Clerical
Relocation - No
75+

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Job Description

Job Title: Customer Service Representative/Data Entry Operator

Type: Contract to Permanent Placement
*Candidates only interested in a permanent position should apply.

Location: Bensalem, PA 19020

Hours: Monday-Friday 9am-5pm 40 hours with a paid lunch if you stay at your desk for lunch.
**If you must take a break you get two 20 minute unpaid specified breaks that are unpaid

Salary: $14/hr to start increasing up to $16/hr after hired on permanent. Apx. 3 months.

Raises are given at 30 days, 60 and 90 days after hired on permanent. Annual raises are August/September.

Benefits:  Company pays 70% of your heath insurance premium. Paid time off, holiday pay and matching 401K Plan up to 3%

Job Purpose:

Act as a liaison to provide product information and resolve any problems customers may have

Maintain high customer satisfaction

Manage and maintain accurate data on computer systems

Work together to assist coworkers in other departments

Provide financial services in regards to accounts payable and accounts receivable

Duties and Responsibilities:

Efficiently manage incoming calls and take orders from clients

Identify and assess customers’ needs to achieve satisfaction

Handle complaints, provide appropriate solutions, and follow up to ensure resolution

Greet visitors to the office in a professional and friendly manner

Input orders and customer information accurately and efficiently

Generate reports and utilize accordingly

Process invoices received for payment in an accurate, efficient, and timely manner

Keep track and process customer accounts and incoming payments.

Perform day to day financial transactions including verifying, posting, and recording accounts receivable data.



Job Requirements

Required Qualifications:

Bilingual is a strong preference

Data Entry experience

Professional office customer service experience at least 2 years minimum preferably recent

Familiarity with MS Excel and Word

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Understanding of basic accounting principles and collection regulations

High degree of accuracy and attention to detail

High school diploma

Job ID: 2248625
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