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Company Contact Info

  • 787 Elmgrove Road
    Rochester, NY 14624
  • Daslyn Hinton

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Customer Service Representative

Heartland Payment Systems • Rochester, NY

Posted 21 days ago

Job Snapshot

Seasonal/Temp
Travel - None
Experience - None
Degree - High School
$15.00 /Hour
Banking - Financial Services, Education - Teaching - Administration
Customer Service
Relocation - No
50

Applicants

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Job Description

Online Payments Customer Support Specialist

About the Company

Heartland School Solutions is a division of Heartland Payment Systems and is a leading provider of accountability and management software for K-12 school food service programs. Our goal is to not just build the best products, but to partner with our clients to help them improve their overall business operations and provide world-class customer service. This position is in our Tempe, Arizona location.  Our culture is focused on delivering quality support in a team-oriented, respectful atmosphere where everyone is encouraged to contribute and grow within the organization.


Heartland is ramping up for the busy season and looking for temporary Customer Support Specialists for a 90 day assignment. We're actively seeking candidates for our July 2017 training class. All shifts are M-F, no weekends.


Our Rochester office has a casual dress code, fun environment, set schedules, and company provided snacks! 

 

Position Summary

Positions provide customer assistance to both consumer users, and school administrators on the MySchoolBucks.com website.  Work involves responding to incoming customer support issues via both phone and email, following escalation processes to resolve customer questions and issues and logging information in to a computer software tracking module.

                                                                                                    

Position Responsibilities

º     Answer phone calls and log the call in an online tracking tool for each call.

º     Provide information and assistance to users on the school prepayment software product.  This may include:

º     Refunds and transfers according to each school district’s policy.

º     Research fees and issue credits as necessary.

º     Respond to Customer Emails regarding balance information, child meal history and meal control requests.

º     Special projects as assigned.

Job Requirements

Position Requirements

  • Experience with web browsers and internet functionality.
  • Excellent verbal communication skills, specifically working on the phone.
  • Written communication skills including spelling, grammar, and the ability to type 30 WPM.
  • Ability to read and follow written and verbal instructions.
  • Ability to deconstruct issues, take initiative and problem solve with minimal supervision.
  • Ability to work flexible hours as needed

Strongly Desired:

  • Customer Service Experience, previous Call Center experience a plus.

 

Education:

High School Diploma or proven G.E.D

 

 

 

Heartland School Solutions Group is part of Heartland Payment Systems A Global Payments Company (NYSE: GPN) an Equal Opportunity Employer. Candidates are encouraged to review the FAQ at wwwMYSCHOOLBUCKS.com prior to interviewing. Local candidates only. 

 

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be an exhaustive list of responsibilities, duties and skills required.

 

Heartland offers a competitive salary and comprehensive benefits package to qualifying employees. 

 

EOE M/F/D/V

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