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Company Contact Info

  • Des Plaines, IL
  • Stivers Staffing

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Customer Service / Supply Chain Specialist

Stivers Staffing Services • Des Plaines, IL

Posted 18 days ago

Job Snapshot

Full-Time
Travel - None
Experience - 3 to 5 years
Degree - 4 Year Degree
Other Great Industries
Customer Service, Supply Chain, Admin - Clerical
Relocation - No
16

Applicants

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Job Description

Customer Service / Supply Chain Specialist


Customer Service / Supply Chain Specialist


Customer Service / Supply Chain Specialist

Customer Support Professional need to oversee all operational aspects of the customer, including order processing, shipment tracking, and claims management. Will interact with multiple departments in the organization, specifically the Sales and Supply Chain teams in order to fill customer purchase orders and deliver orders in a timely fashion.

RESPONSIBILITIES:

  • Interact with customers, brokers, and Warehouse on a daily basis, either via phone or through e-mail correspondences
  • Process order verifications and manually enter orders into EXACT computer system, ensuring inventory is available and warehouse has capacity to ship
  • Manage customer shipments, including order flow, vendor communication, and supply chain coordination
  • Act as a liaison between the broker and warehouse to verify validity of claims, relay shipment information, and resolve disputes in a timely fashion
  • Ensure all orders are shipped, delivered, and invoiced in a timely fashion, while maintaining constant communication with the broker to resolve missed scheduled pick-up times by the carrier
  • Partner with the Sales and Support teams to facilitate the set-up of domestic retail and distribution customers
  • Maintain 98% on time in full rate each month
  • Troubleshoot EDI Interface setup issues  
  • Compile and run reports within EXACT computer system to identify sales forecasts and monthly sales orders
  • Other responsibilities as assigned

Requirements:

  • Bachelor’s degree in Business Administration, Supply Chain, or related field
  • 3 – 5 years experience in customer management and supply chain or inside sales support and direct experience serving both internal and external customers
  • Ability to effectively address complex issues in an effective and efficient manner, and with complete discretion; ability to be entrusted with sensitive and confidential information
  • Result-driven with excellent judgment, interpersonal, verbal and written communication, analytical, and decision making skills
  • Good business acumen
  • Excellent and accurate data entry skills, good working knowledge of all Microsoft Office program
  • ERP System experience (SAP/MS Dynamics/EXACT or similar)
  • Proven ability to gain commitment and build strategic work relationships
  • Hands on experience in customer onboarding and systems management
 Email: [Click Here to Email Your Resumé].  Refer to job #20182.

Customer Service / Supply Chain Specialist


Customer Service / Supply Chain Specialist


    

Job Requirements

Requirements:

  • Bachelor’s degree in Business Administration, Supply Chain, or related field
  • 3 – 5 years experience in customer management and supply chain or inside sales support and direct experience serving both internal and external customers
  • Ability to effectively address complex issues in an effective and efficient manner, and with complete discretion; ability to be entrusted with sensitive and confidential information
  • Result-driven with excellent judgment, interpersonal, verbal and written communication, analytical, and decision making skills
  • Good business acumen
  • Excellent and accurate data entry skills, good working knowledge of all Microsoft Office program
  • ERP System experience (SAP/MS Dynamics/EXACT or similar)
  • Proven ability to gain commitment and build strategic work relationships
  • Hands on experience in customer onboarding and systems management
Related terms:  csr, customer service representative, customer service rep, customer support, customer assistance, customer assistant, associate, call center, phones, operator, administrative assistant, office assistant, office support, secretary, coordinator.


Customer Service / Supply Chain Specialist



Job ID: 20182
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