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Company Contact Info

  • Wells Branch Parkway
    Austin, TX
  • TMD Staffing
  • Phone: 5122184398

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*** Customer Service ***

TMD Staffing • Austin, TX

Posted 1 day ago

Job Snapshot

Full-Time
Experience - At least 1 year(s)
$12,000.00 /Year
Packaging, Other Great Industries
Other, Customer Service
5

Applicants

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Job Description

In this role, you will provide customer service to clients who need assistance with their shipping needs. During a typical day you will answer basic technical questions, track packages and update account information. You will guide clients step by step through solutions with a pleasant and calm demeanor. In addition, you will escalate calls to Tier I tech support as needed. The best candidate for this position will be a good listener who is articulate with a strong commitment to outstanding customer service.


Location:

North Austin - Pflugerville


Start date:

May 15, 2015


Training:

M-F 8am-5pm (4-6 weeks)


Availability after training:

40 hours per week between the hours of M-F 7 am-10 pm and Sat 7 am-7 pm (no exceptions)

You'll have Sundays off


Job Requirements

Qualifications

  • Customer service experience (call center, restaurant, retail, fast food, etc.)
  • Experience working under pressure and effectively calming irate customers, preferably in a customer contact center.
  • Must possess and demonstrate excellent customer service and rapport building skills


Requirements

  • High school diploma or equivalency required
  • Ability to multitask; listen, type, communicate and navigating multiple interfaces at the same time
  • Ability to type a minimum of 35 wpm - a test will be conducted


Rewards

  • Full medical benefits after 60 days of employment (medical, dentail and vision)
  • Holiday pay after 30 days of employment
  • Paid time off - accrue monthly on day one - 15 days after 1 year of service
  • Tuition reimbursement
  • 401 K with employer matching
  • plus much more
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