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Company Contact Info

  • 1800 West Loop South
    Houston, TX 77027

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Customer Service Specialist

Professional Alternatives • Houston, TX

Posted 11 days ago

Job Snapshot

Full-Time
Degree - High School
$0.00 - $13.00 /Hour
Computer Software, Banking - Financial Services, Sales - Marketing
Customer Service

Job Competition

75+

Applicants

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Job Description

URGENT Customer Service Reps Needed

77042 - Southwest / Westchase Area

Temp to Hire – up to $13 - $15 Hourly

This is a Corporate Customer Service position (no sales / no collections!!). The company is amazing with great perks, and offering a promising career opportunity. Hiring immediately!!!

Duties:

 Receives Inbound-Calls from customers and employees

 Conducts Outbound-Calls and email communications for follow up

 Generate tickets and assign them to the appropriate branches, internal teams, or vendors in order for them to complete requests

 Knowledgeable for all disciplines that are within the call center with the ability to educate others on how processes are handled

 Meet and exceed established center productivity and quality standards

 Provides excellent and professional customer service at all times

Job Requirements

Qualifications:

 REQUIRED: High School diploma

 REQUIRED: Minimum 1 year experience in a Banking, Retail, Sales or other role that involves direct customer service

 REQUIRED: 1 - 2 years previous Call Center experience

 Banking experience or similar field, is a plus

 Experience with hardware/network troubleshooting, preferred

 Help Desk experience preferred

 Ability to work a flexible, rotating schedule (evenings, weekends, holidays)

 Strong PC skills (i.e. proficiency with Microsoft Office)

 The ability to multi-task; work well in a team environment with minimal supervision

 Bilingual – Spanish, is a plus

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