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  • Denver, CO

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Field Liaison

Masco Cabinetry • Denver, CO

Posted 2 days ago

Job Snapshot

Full-Time
Building Materials
Other

Job Description

Masco Cabinetry has an immediate opening for a Field Liaison, in Denver, CO.


Masco Cabinetry manufactures three nationally recognized cabinetry brands, KraftMaid®, Merillat® and QualityCabinets®. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, Masco Cabinetry brands are favored by builders, dealers, distributors and home centers throughout North America. A leader in environmental stewardship, Masco Cabinetry products have been granted an Environmental Stewardship Program certificate by the Kitchen Cabinet Manufacturers Association.



JOB SUMMARY:

Responsible for conducting field service measures, audits, and communication to ensure the field staff are performing to set standards.



PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Conduct periodic installation, service and safety field service audits to ensure compliance with company policies as scheduled by the Order Processor.
  • Oversee field activities by communicating with all field personnel, Builder Sales Representatives, customers, and subcontractors in regards to design, installation, service and/or safety matters.
  • Periodically perform light service work.
  • Address issues in the field that occur between measuring to completion.
  • Communicate with Operations and Sales staff to determine potential areas of improvement for all field-related activities including the Model Review Process.
  • Support continuous improvement activities at the Branches.


ESSENTIAL QUALIFICATIONS AND SKILLS:

  • High School Diploma or GED.
  • 1-2 years prior construction, installation, and/or kitchen cabinet customer service skills.
  • Proficient computer skills required including Microsoft Office Suite.
  • Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management.
  • Demonstrated successful capability to resolve conflict over sensitive or complex issues.
  • Excellent verbal and written communication skills with the ability to interact with external customers.
  • Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with customers.
  • Excellent organizational skills, including ability to multi-task and prioritize workload.
  • Ability to travel daily within assigned region.
  • Valid driver’s license and good driving record.


PREFERRED QUALIFICATIONS AND SKILLS:

  • Associate’s degree in construction management or related field or 4 years related work experience.
  • Experience reading blue prints or CAD programs (20/20, Planit, or similar program).
  • Prior trim carpentry and/or kitchen installation experience.
Job ID: 32124BR
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