Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • New York City, NY 10018
  • James Bier

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest IT Help Desk Specialist jobs in New York City, NY delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

MSP Help Desk Engineer - New York City

Apollo Staffing • New York City, NY

Posted 7 days ago

Job Snapshot

Experience - At least 3 year(s)
$45,000.00 - $60,000.00 /Year
Computer Hardware, Computer Software, Consulting
Engineering, Consultant, Information Technology

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description


The Systems/Network Technician provides IT support services to client employees, desktops and servers. They work with Senior Management to install, configure, and maintain client computers, laptops, and servers. They assist in the documentation of all client IT assets including hardware and software. They provide training to client employees on software and Standard Operating Procedures (SOP’s) as directed by Senior Management. In short, they do whatever it takes to help our client be more productive through the use of technology.

Primary Responsibilities:

  • Troubleshoot, resolve, and document trouble tickets related to technical difficulties with client hardware, software, and networks.
  • Provide hands-on support, trouble-shooting efforts, and remediation in a timely fashion.
  • Work and interface with clients on a daily basis
  • Install, configure, and harden client workstations and laptops
  • Configure user accounts, user profiles, and system policies within Microsoft Active Directory Domains
  • Assist with the development, review, and implementation of various SOP’s for clients
  • Assist in software and equipment patching and maintenance for clients
  • Assist in network documentation and asset inventory for clients
  • Actively contribute to ongoing process improvements within company and client networks
  • Participate in rotational after hours emergency support services for client networks
  • Limited travel required to support client offices
  • Performs various other duties as required

Secondary Responsibilities

  • Assist Network Engineering teams in specific project tasks as directed
  • Assist in the configuration and maintenance of client servers, switches, and routers

Minimum Qualifications

  • Good oral and written communication skills
  • Good organizational and time management skills with the ability to multi-task on simultaneous projects
  • Ability to solve complex IT issues with little to no supervision
  • Ability to interact with various personalities using tact and diplomacy
  • Knowledge of various virtualization technologies
  • Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms
  • 2+ years’ experience working in Helpdesk environment
  • 2+ years’ experience working in or with the following: Microsoft Windows Server 2008/2012, Microsoft Active Directory, Microsoft Exchange Server 2007/2010/2013, Microsoft Client Operating Systems including XP, Vista, Windows 7, Windows 8 and Windows 10, Microsoft Office 2003/2007/2010/2013, Knowledge of various network practices and protocols including but not limited to TCP/IP, IPSEC, VPN, RDP, LDAP, EIGRP, DFS, DFSR, NAT

Additional Preferred Qualifications:

  • IT certifications from CompTIA or Microsoft
  • Experience with Remote Management Tools in an MSP environment.
  • Experience working with AutoTask, Connectwise, or similar Professional Services Application tool.
Job ID: BHJOB9627_3377
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.