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  • Marshall, MN 56258

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Customer Service Rep 3, Equipment Finance - Marshall, MN

U.S. Bank • Marshall, MN

Posted 25 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service, Finance, Government, Accounting

Job Description

Provides high quality customer service by responding to telephone inquiries, customer requests and problems.  Quotes payoffs, processes dispositions, and processes payoff checks.  Cross sells products and services or refers customers to appropriate sales staff.

Basic Qualifications
- High school diploma or equivalent
- Four or more years of experience in a customer service position

Preferred Skills/Experience
- In-depth knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
- Strong telephone and interpersonal skills
- Advanced problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer skills, especially Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Job ID: 180039808
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