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  • New York, NY 10001

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Branch Manager- Manhattan

Flushing Bank • New York, NY

Posted 4 days ago

Job Snapshot

Travel - None
Experience - At least 3 year(s)
Banking - Financial Services
Banking, Customer Service, Management

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Job Description

General Statement of Duties: The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including product sales, customer service, operations, lending, and security and safety in accordance with the Bank's objectives. Provides inspirational leadership, teaching, coaching and development of their branch team to insure achievement of overall product growth targets, delivering world class service and ensuring operational integrity. Establish a high performance sales culture amongst their branch staff. Responsible for achievement of sales/service plans by ensuring effective execution of prescribed selling activities through daily inspection and coaching. Plans, directs and organizes the sales and operational activities of the branch, in addition to maintaining communications between the branch and management. Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities. The role requires strong leadership and sales management skills and the ability to communicate effectively with employees, customers and senior management. Supervision Exercised: The Branch Manager is responsible for managing their branch staff. Supervisory Received: Reports directly to the Area Manager. Major Duties and Responsibilities: a. Leadership/People Management a. Lead by example and provide inspired coaching and guidance to the Branch team. b. Create an environment of trust, respect and open communication that allow each team member to be successful. c. Be an agent of change with respect to strategic direction and process improvements.. d. Inspect what you expect and take accountability for branch performance to targets. b. Business Development. a. Retain and deepen existing consumer and business relationships and acquire new relationships within each marketplace to achieve financial objectives. b. Prospect for new clients by utilizing referral sources, existing customers and centers of influence. Insure effective partnerships with Business Banking, CRE, Residential and Mixed Use organizations to expand branch reach. c. Actively support the Business Development team by providing leadership to Business Specialists. Imbed BAW acquisition strategy and activities into the sales plan. d. Attend community and/or specific industry events in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, products, services and competitive landscape. c. Portfolio Management a. Embrace role as a Premier Banker and managing a portfolio of top clients. Set example for other Premier Bankers with respect to expectations and activities to Premier Checking product growth goals. b. Ensure that customer relationships are managed to the highest profit potential for the bank, taking into account bank risk and customer needs. c. Work with various departments and/or product partners to develop a customized relationship strategy for each customer or prospect and cross-sell all applicable products and services. Partner effectively with the Investment team. d. Customer Experience a. Maintain a consistent level of contact with customers and prospects in-person, on the phone and email/direct mail. b. Insure Universal Banking strategy for customer engagement is embraced and delivered by all employees. c. Communicate and partner with other internal departments to meet customer needs - credit, cash management, investments/insurance, etc. e. Sales Management a. Lead the sales management efforts to ensure attainment of sales goals and Investment/Insurance targets. Establish a high performance sales culture. b. Train and coach their staff on the proper execution of the consultative sales process, effective utilization of the M3 needs assessment form and role modeling desired behaviors. c. Observe Universal Banker behaviors, activities and performance and provide hands on coaching to improve their skills and performance. Develop individual development plans. f. Recognition/Rewards a. Insure recognition and reward programs are implemented to motivate employees to go above and beyond and exceed their goals. b. Enthusiastically support sales campaigns, incentives and sprints to insure focus on key goals and deliverables. g. Operations a. Ensure that branches / employees adhere to compliance and operations risk controls in accordance with the company and regulatory standards, policies and practices. Report control weakness, compliance breaches and operational losses. b. Establish proficiency of the Bank’s systems needed to open and maintain accounts, provide client information and access operational policies and procedures. Qualifications/Responsibilites: • Bachelors Degree in Business related field. • Minimum 3+ years demonstrated sales, service, coaching and leadership experience in an incentive based sales environment or equivalent; preferably in financial services. • Inspirational and enthusiastic leader and influencer who can unite branch team around corporate vision, values and common goals. • Strong consultative selling, sales planning, management, coaching, customer service, communication and interpersonal skills. • Must be highly self-motivated and result oriented • Demonstrated employee development and mentoring skills • Commercial banking knowledge and expertise. • Thorough understanding of customer service concepts and the importance of developing and expanding account relationships. • Broad knowledge and experience in financial services industry and Investment concepts • Securities and Life and Health Licenses preferred, not required

Job Requirements

2-5 years related work experience

Job ID: DR11506
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