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Company Contact Info
- San Francisco, CA
- Hailey Thompson
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Technical Support Specialist
TEKsystems, Inc • San Francisco, CA
Posted 5 days ago
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Your daily tasks may include:
- Resolving Tier 1 and 2 incoming issues via email, chat and phone
- Translating technical speak and troubleshooting steps in a way that anyone could understand.
- You may be helping customers with anything from password resets to troubleshooting and replicating product issues reported by customers
- Gathering feedback: our product team loves to crank out features that our users are asking for
Once you're a product expert, you will have the opportunity to assist with:
- Authoring knowledge base articles for internal and external use
- Working on various cross-departmental projects
- Light quality assurance of our product
Excellent troubleshooting, documentation and communication skills - both oral and written
Experience with a support ticket system - Zendesk or Salesforce is preferred
A detailed, organized and results-oriented mindset
Ability to act in a responsive and sensitive manner to all customer inquiries
Superb phone, chat and email etiquette
Ability to think outside of the box and find creative ways to solve problems
A work style that's self-directed; you can work autonomously and as part of a team
Flexibility - you can work weekends and holidays as needed based on business demands
1+ year's experience supporting an enterprise SaaS solution
Prior experience at a fast-growing start up
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.