Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 10027
    New York, NY 10027

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Financial Analyst jobs in New York, NY delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Financial Analyst - Student Services

Prime Staffing, LLC • New York, NY

Posted 10 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 4 year(s)
Degree - 4 Year Degree
$22.00 - $26.00 /Hour
Education - Teaching - Administration
Education

Job Competition

75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Senior Registration and Financial Analyst, Student Service Center

Position Description Reporting to the Director of the Student Service Center, and working closely with the Manager of the Student Service Center, the Senior Analyst provides primary management for cross-functional service in the areas of registration, billing and student account payments to all University constituents including students, parents, staff, faculty, and community members. The Senior Analyst will provide high touch customer service and resolution of complex client issues.  A brief summary of duties include: analyzing and updating student financial and academic records, resolving complex problems within registration and billing, while maintaining confidentiality and conveying empathy.

 

Specific duties include, but are not limited to:

• Full ownership, investigation and resolution of various complicated, escalated issues not resolved by the University’s third party vendor using the various University systems and tools, including: SSOL and the Student Information System, Nelnet Solutions (student bill and payment plan), Parchment (transcripts), Paradigm (diplomas), Powerfaids (Financial Aid),  OnBase (image system), Lenel (ID card system), and a customer relationship management system to resolve complex issues, troubleshooting and the ability to enforce internal controls implemented by the University that include professional judgment and independent investigation.

• Independently evaluates and determines the removal and application of appropriate holds and waivers of any associated student account related fees as determined by University policy or appropriate escalation to senior management.

• As a team, builds and develops strategic working relationships with schools, academic advisors, and other University colleagues to define areas where the SSC can be of additional assistance and support for the user community.

• Represent the Office of the University Registrar at presentations and conferences to showcase the SSC vision, mission, and technologies.

• Develops presentations to be given at University events representing the Office of the University Registrar such as New Student Orientation, Graduate Student Orientation, social media engagement and website content.

• Provides updates, statistics and reports to leadership on incident volume and resolution

• Responsible for the ongoing learning and development of the SSC by updating and expanding the knowledge base material.

• Assists management in identifying opportunities to streamline and improve processes, providing input for automating processes, and actively implementing changes, as needed.

• Independently manages the facilitation of FERPA requests to inspect and review educational records. 

• Performs special projects and other related job duties as assigned. 

Job Requirements

• Bachelor’s degree, plus a minimum of four years related experience, required. 

• Solid analytical background and comfort with using data and information to create specific analysis to identify trends and resolve complex customer issues effectively through demonstrative effective listening skills, using insight, judgment, knowledge and provided resources to determine resolution, required.

• Must have strong financial acumen, highly detail oriented, with strong organizational and problem solving skills, and have the ability to prioritize and manage multiple assignments simultaneously.   

• Higher education experience, experience within a Registrar, Bursar, Financial Advising or Financial Aid Office, or experience in other large, complex organizations preferred.  

• Experience responding to high volume, complex customer inquiries/requests and working with customer service software preferred, customer relationship management/call center experience strongly preferred.

• Experience with production enterprise applications and reporting and data analysis tools such as those used in the Office of the University Registrar and Student Financial Services (SFS) office including Nelnet and OnBase, is desired. 

• Proficiency in Microsoft Office (Word, Excel, PowerPoint), along with a working knowledge of database reporting tools including SQL and Access preferred. 

• Excellent interpersonal, oral and written communication skills, including outstanding listening skills, required.

• Must be able to work effectively with minimal supervision, successfully incorporating established protocols to consistently ensure regulatory/policy compliance and operational effectiveness

• Excellent customer service skills and a demonstrated ability to work in a high pressured, fast paced environment required. 

• Strong time management skills required to effectively manage time and priorities for complex issues.

• Must be able to understand and provide input to the policies and procedures governing the student account, enrollment, the academic record, degree progress, student accounts and transcripts.

• The successful candidate must be able to work well with all levels of staff and management, including a diverse group of University administrations, both internally and externally, is flexible in nature, with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team. 

Must be a strategic thinker, with an open and collaborative style that encourages teamwork and cooperation

• Must possess a passion for excellent customer service and commitment to exceptional quality.

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.