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Company Contact Info
- Dallas, TX
- Addison Group
- Phone: 214-245-5800
- Phone:: 214-245-5807
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Bilingual Customer Service Representative
Addison Group • Dallas, TX
Posted 10 days ago
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Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Place or cancel orders.
- Act as the company gatekeeper.
- Suggest solutions.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Compile reports on overall customer satisfaction.
To apply, please forward your resume to [Click Here to Email Your Resumé]
Customer Service, account management, reports, compiling data, placing orders, scheduling, greet customers, phone, email, complaints, typing, data entry, bilingual, social media, billing.