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Bilingual Customer Service Representative

Addison Group • Dallas, TX

Posted 10 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Admin - Clerical, Customer Service
75+

Applicants

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Job Description

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.


PRIMARY RESPONSIBILITIES
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Place or cancel orders.
  • Act as the company gatekeeper.
  • Suggest solutions.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.

To apply, please forward your resume to [Click Here to Email Your Resumé]


Customer Service, account management, reports, compiling data, placing orders, scheduling, greet customers, phone, email, complaints, typing, data entry, bilingual, social media, billing.

Job Requirements

  • Bilingual
Job ID: 237852
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