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TMS Analyst

Global Executive Solutions Group • Chicago, IL

Posted 10 days ago

Job Snapshot

Degree - 4 Year Degree
$85,000.00 - $95,000.00 /Year
Information Technology


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Job Description

Reporting to the TMS Application Manager for a transportation company with national logistics offerings.

The TMS Analyst participates in small to medium sized scale projects from requirements to implementation. Determines system & process improvement opportunities. Provides Tier 2 level support for operating systems. Manages the service experience for our end users & ensure their requirements are scheduled, communicated & resolved.  Follow procedures to ensure that support issues are resolved in a timely & professional manner, & that issues are properly recorded back to our project & issues tracking systems.  Ensure that customers have a favorable support experience with an emphasis toward exceptional customer service.  Assists the software development team & external vendors as needed to ensure all updates & releases have UAT & end user sign off. Supports the day to day operations of our Transportation Management Systems, their users, clients & carriers.  Works with end users to reproduce issues bugs, isolate problems & recommend solutions. Supports the data and reporting needs of our business owners to enable them to better run their business units

Job Requirements

Background Required: 
• TMS systems software (I.e. TMW, McLeod, Mercury Gate)
• Customer facing support
• Technical support
• Supported business operations (i.e. ERP, SCM, TMS)
• Integration testing  
• Bachelor’s degree (computer science or electrical engineering)
• Location:  Chicago, IL

Background Preferred (but not required):
• Transportation & logistics industry
• Configuration & application development
• SQL Server & database support
• Created & maintained reporting 

Other essential abilities and skills: 
• Excellent communication (written, verbal, presentations) 
• Analytical
• Problem solving
• Attention to detail
• Multi-task

Job ID: 11767
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