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  • Brookpark, Westpark, Fairview Park, OH

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Customer Service Assistant Manager

Stand Up Management • Brookpark, Westpark, Fairview Park, OH

Posted 25 days ago

Job Snapshot

Full-Time
$37,000.00 - $52,000.00 /Year
Plus Commission
Training, Sales - Marketing, Other Great Industries
Customer Service, Entry Level, Other
0

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Job Description

Customer Service Assistant Manager

We are looking for a full time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.  Full training is provided in energy services to inform, assist and educate customers on services work. All candidates must be well spoken and able to present him/herself to others in a professional manner.

Customer Service Assistant Manager


Tasks and Responsibilities of a Customer Service Assistant Manager

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend services
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in professional manner.
  • Process orders with high level accuracy.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

 
Customer Service Assistant Manager

 

Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.

Customer Service Assistant Manager

Job Requirements

We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our sales team. Assistant Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.


Requirements of a Customer Service Assistant Manager:

  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience is a plus.
  • Must have strong communications skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.

 

Qualifications for a Customer Service Assistant Manager:

  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience
  • Ability to perform at a high level in a fast paced environment
  • Degree preferred

 

Position Benefits of a Customer Service Assistant Manager:

  • Competitive salary
  • No glass ceiling advancement
  • Uncapped bonuses & incentive plan
  • Company events


Customer Service Assistant Manager










Candidates with the following interest should apply:


Customer care, sales, entry level sales, customer relations, entry level, entry level sales, training, sales training, sales management, leadership, account sales, customer acquisition, customer conversion, customer response, sales, entry level, customer renewal, customer retention, customer research, sales, customer response, customer effectiveness, full time, entry level, sales, provides face to face service to customers, customer satisfaction, restaurant management, restaurant service, marketing and sales, services in hospitality, customer service evaluation, customer loyalty, customer service adviser, sales, full time, entry level, customer service analyst, customer service associate, sales, customer service consultant, customer relationship adviser, sales, full time, entry level, customer relationship management, marketing management, hospitality, customer service, business management, business to business sales, Outside sales, Marketing and advertising specialists, Entry level sales and Marketing, Sports minded individuals, Management training, Training others, Marketing reps, Consulting, Business Development, Marketing coordinator.





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