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Customer Service Representative II

Fortira Inc • Salt Lake City, UT

Posted 1 day ago

Job Snapshot

Full-Time
Degree - Graduate Degree
Banking - Financial Services
Accounting
0

Applicant

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Job Description

Job Title: Customer Service Representative II   
Job Location:  Salt Lake City, Utah
Duration: 6 Months
 

Job Description:

Responsibilities include repairing and/or correcting incomplete payment details, investigating and resolving client/payment issues, amending existing client information as necessary in the IP systems and databases, sending clients IP documentation as requested, responding to clients payment requests and inquiries received via phone and email. Additional responsibilities include monitoring of the group email dedicated to client faxes, documents and messages, support of US Sales Team as requested in addition to being involved in other operational projects and processes as required. 
Preferred candidate will have demonstrated an understanding of foreign exchange and rate fluctuations. The successful candidate will have a basic understanding of International Payments, IBAN, Swift Codes, Swift messages, tracers, international and exotic currency payment requirements, federal routing methods, bank processes, clearing sanction hits, responding to OFAC reports and Dodd Frank requirements. 


Experience: Strong attention to detail and the ability to maintain a high level of accuracy whilst working under pressure; excellent telephone skills with the ability to listen and understand the callers requirements; ability to work as part of a team ensuring team goals and deadlines are achieved; a pro-active and flexible approach to work; in addition to a high level of numeracy. Excellent interpersonal communication, creative problem solving, listening and organizational skills are required in addition to PC skills, including knowledge of the internet and Microsoft Excel, Outlook and Microsoft Word.


•Hl is looking for a candidate that has wiring payment experience, International payment experience an understanding currency's. 
•Need to have someone that is detailed Great communication skills Must be able to navigate the internet Some excel knowledge data entry experience.


Working Hours:  Mon-Fri 8 AM-5PM, Possibility of OT

 



Best Regards,

 

Kali Prasad

 

Talent Acquisition

 

4365-US Hwy 1 South, Suite 105, Princeton, NJ 08540

609.454.3209 Ext 113 | 609.356.0312 (Fax)

Email: [Click Here to Email Your Resumé]

FORTIRA is a certified Minority Business Enterprise (MBE)




Job Requirements


Job Title: Customer Service Representative II   
Job Location:  Salt Lake City, Utah
Duration: 6 Months
 

Job Description:

Responsibilities include repairing and/or correcting incomplete payment details, investigating and resolving client/payment issues, amending existing client information as necessary in the IP systems and databases, sending clients IP documentation as requested, responding to clients payment requests and inquiries received via phone and email. Additional responsibilities include monitoring of the group email dedicated to client faxes, documents and messages, support of US Sales Team as requested in addition to being involved in other operational projects and processes as required. 
Preferred candidate will have demonstrated an understanding of foreign exchange and rate fluctuations. The successful candidate will have a basic understanding of International Payments, IBAN, Swift Codes, Swift messages, tracers, international and exotic currency payment requirements, federal routing methods, bank processes, clearing sanction hits, responding to OFAC reports and Dodd Frank requirements. 


Experience: Strong attention to detail and the ability to maintain a high level of accuracy whilst working under pressure; excellent telephone skills with the ability to listen and understand the callers requirements; ability to work as part of a team ensuring team goals and deadlines are achieved; a pro-active and flexible approach to work; in addition to a high level of numeracy. Excellent interpersonal communication, creative problem solving, listening and organizational skills are required in addition to PC skills, including knowledge of the internet and Microsoft Excel, Outlook and Microsoft Word.


•Hl is looking for a candidate that has wiring payment experience, International payment experience an understanding currency's. 
•Need to have someone that is detailed Great communication skills Must be able to navigate the internet Some excel knowledge data entry experience.


Working Hours:  Mon-Fri 8 AM-5PM, Possibility of OT

 

Best Regards,

 

Kali Prasad

 

Talent Acquisition

 

4365-US Hwy 1 South, Suite 105, Princeton, NJ 08540

609.454.3209 Ext 113 | 609.356.0312 (Fax)

Email: [Click Here to Email Your Resumé]

FORTIRA is a certified Minority Business Enterprise (MBE)




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